Murk Gaming review for Subliminator
July 20, 2020
This 1 star rating would be a 0 if possible, I have contacted support about missing product that was tracked to the US, and DHL delivered to a "facility" but no response after waiting days for a response, they leave you no phone number for contacting customer service or anything to make orders correct. if you want a successful business journey where you can rely on your partners don't partner with them. Horrible experience and urgently looking to change who I go through.
Hi Garett, I'm sorry to hear about your experience. Although I'm not familiar with the support issue in question, I've just checked the pending orders that you have and I can see that you've had 2 orders with us of which 1 was delivered, and of which 1 is still in the USA to be delivered. If the issue is regarding the order that still needs to be delivered (as tracking shows it's arrived at the DHL partner facility) you have to understand that shipping times can vary per area/destination within the USA due to the pandemic. Your second order was indeed delivered faster than your first, which related to the fact that certain areas are simply slower right now with local delivery. This part is beyond our control, and there is nothing we can do to speed up this process. Of course, we do offer the ability to upgrade your orders to express shipping which will result in a much faster and more reliable speed. This has proven to be an effective choice of shipping during this COVID-19 pandemic. In the defence of our support team: We have to get in touch with DHL to find out about a status of a package that's in the USA, and we don't always get a direct response on this. Which then results in a delayed response to you as our customer. From experience with a status that says "arrived at partner facility" on the tracking, it will get delivered in due time. DHL Ecommerce is one of the best shipping partners to have for regular shipping, and even they have hurdles to overcome during these challenging times. So I hope you can reconsider a 1-star (or 0-star as you mentioned) review on us as company, while the world is currently experiencing major logistical challenges that go beyond our control. As this does in no way reflect the services of our company, the quality of our products, or the shipping speed we have in normal circumstances.
