NPN Lifestyle. review for Subliminator
Jan. 8, 2021
There was a very serious error with a client of mine in the production of a product model, the delivery of products purchased by this client also delayed 25 days. The order came completely different from the layout made in the software they present. End of story I lost an excellent customer who bought a lot at my online store.
Hey NPN Lifestyle, I'm sorry to hear about the issue. I looked a bit into this, and from what I can tell, 2 hoodies in that order didn't come out as expected. Our support has followed up with you by the time of writing this review, and I believe it has been resolved. You've recreated those 2 products, and the cuffs print looks to be correct now, and the reshipment order for this will be handled and shipped by us asap. I hope this gives you the impression on how we handle orders. No business is perfect, and mistakes can happen. As long as you know that we will always take care of our merchants if the mistake is on our end. So I hope you can reconsider the 1-star review, and even if you think it's fair, we still appreciate your feedback and we will keep improving upon our services.
