Hoodie And Tee review for Subliminator

March 7, 2021

The app is actually good. The design tool is great, I love the customization, the mock ups,.... BUT... It's Customer Service, and VERY log wait times. 3-5 weeks is typically expected. Their website says 6-9 Business days Production, and another 5-7 days shipping. That should be less than 3 weeks but the MINIMUM is 3-4 weeks. I had an order that was taking forever, and the customer requested a Refund, Support offered to change the address to mine, so I could issue a refund to the customer. I Gave a refund to the customer, AND THEY STILL SHIPPED IT TO THE CUSTOMER!! I lose significantly $100-200/month from extended wait times, sometimes Stained clothing, Exchanges, ETC. And Support does not offer ANY Refunds EVER. I have stopped using them because of this, and they are very condescending when they "try" to help you...................................................................... UPDATED MARCH 7th: I have a Customer order 3 different items from 3 different suppliers on February 5th. One of those items was a Hoodie from Subliminator.com. I paid for $10+ for express shipping for Subliminator.com,... The other two items have arrived, but the 3rd item(from Sub) still has not arrived. Their reasoning they will respond with is because if Chinese New Year, but the other two items were shipped from China also. Not sure if that makes sense. Maybe next time offer a refund to unsatisfied partners, or partial credit, or use a different excuse.... or just do better. Because there are other options out there, I have Items ordered 32 DAYS AGO....., That still has not arrived. But, they had Chinese New Year,.. That's what they tell you.... So put your Expectations of arrival 5+ weeks and HOPEFULLY you will still get sales.