Topography Golf review for Subliminator

1 / 5

July 15, 2021

So far not super happy so far. Might change this when the product arrives. So far, when I asked for status I was told to it can take up to seven day, in other words dont ask until the time is up. Then the product wasn't finished on time. Now I cant get the DHL tracking number from their customer service. It says it right in the app it shipped via DHL and USPS. But they give you some random tracknator number that is their way of masking that the product comes from China. This is useless for me. I have asked 4 times. Hopefully the sample is good, if not I will be done with them. Updated 7/15. The product finally arrived after 34 days. Not great, would give it a 2 of 5. The shirt was too shiny, too thin and seemed to have a bit of strange cut. It wasn't the worst thing I have ever seen, but would only upset my customers if this is the quality they receive after waiting over a month (which nobody wants in this day and age). They did eventually refund my purchase after I got shopify involved. That said, none of the tracking ever worked until after the package was delivered which defeats the point of a tracking number. I found them difficult to deal with, they never accepted any responsibility for anything. The item shipped late and took longer than expected to arrive. They say that is because of the pandemic, and that they changed shipping companies. If that is truly the case change your website to show what we should expect. Its been a more than a year, you can change that info on your site to reflect current turn times and shipping issues. Bottom line, if you respect your customers avoid this app.

Using app

About 2 months

Total reviews

2

Average rating

1.0

Subliminator for Shopify
Subliminator
4.0 star
127 reviews

Sell high quality cut & sew print-on-demand products

Developer
Shopify App Store