Rating

4.3

feedback

20

Reviews

chart

#5,029

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    35%
  • Less than a month
    55%
  • Less than a year
    10%
  • More than a year
    0%

Reviews Summary

The reviews for the Trust Subscriptions app are quite polarized, with some users praising the fantastic support and seamless migration process, while others express frustration with slow response times and unresolved issues. Positive themes include excellent customer service, quick responses, and easy migration from existing services. Users appreciate the app's functionality and customization options. On the other hand, negative themes revolve around delayed support, unresolved issues with payments, and difficulties in data migration. Some users have faced challenges with subscription renewals and potential revenue loss.

Highlights

Fantastic support and customer service
Seamless migration process
Delayed support and unresolved issues
Challenges with subscription renewals and potential revenue loss
Functionality and customization options

Rating Breakdown

  • 5
    85% (17 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)

Reviews with Text

  • 100% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 12, 2025

Customer service agents have ignored my requests for support for months now. The app has stopped taking monthly payments from some of our customers, with no clear way to fix this. There's also no clear way to export the data to migrate over to another subscription provider! Save yourself the hassle and avoid this app.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

June 16, 2025

Support is top notch, very helpful in transferring over our orders from an existing service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2025

Fantastic Support! These guys helped me migrate my subscription from subscription plus fast and painless!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2025

They helped me migrate my contracts from another service, they were fast and responsive. The app looks great and works great. Can recommend!

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 3, 2025

This app and the team behind it are amazing. Strongly recommend this app

Using app

25 days

Total reviews

8

Average rating

5.0

All reviews

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