Rating

4.3

feedback

20

Reviews

chart

#5,198

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    35%
  • Less than a month
    55%
  • Less than a year
    10%
  • More than a year
    0%

Reviews Summary

The reviews for the Trust Subscriptions app are a mix of positive and negative feedback. On the positive side, customers praise the fantastic support and customer service provided by the team behind the app. Many users mentioned that the support team helped them migrate their subscriptions smoothly from other services and were quick to respond to any queries or issues. The app itself was described as great, amazing, and easy to use, with some users highlighting its customizability and seamless integration with Shopify. However, on the negative side, there were complaints about delayed responses from customer service agents, issues with payments not being processed correctly, and difficulties in exporting data to migrate to another subscription provider. Some users expressed frustration with unresolved problems even after weeks of waiting.

Highlights

Fantastic support and customer service
Smooth migration process
Ease of use and integration with Shopify
Delayed responses and unresolved issues
Difficulties in exporting data

Rating Breakdown

  • 5
    85% (17 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)

Reviews with Text

  • 100% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 12, 2025

Customer service agents have ignored my requests for support for months now. The app has stopped taking monthly payments from some of our customers, with no clear way to fix this. There's also no clear way to export the data to migrate over to another subscription provider! Save yourself the hassle and avoid this app.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

June 16, 2025

Support is top notch, very helpful in transferring over our orders from an existing service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2025

Fantastic Support! These guys helped me migrate my subscription from subscription plus fast and painless!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2025

They helped me migrate my contracts from another service, they were fast and responsive. The app looks great and works great. Can recommend!

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 3, 2025

This app and the team behind it are amazing. Strongly recommend this app

Using app

25 days

Total reviews

8

Average rating

5.0

All reviews

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