Rating

4.3

feedback

20

Reviews

chart

#4,711

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    35%
  • Less than a month
    55%
  • Less than a year
    10%
  • More than a year
    0%

Reviews Summary

The reviews for the Trust Subscriptions app are mixed, with both positive and negative feedback from users. On the positive side, many customers praise the fantastic support and customer service provided by the app team. Users appreciate the quick responses, help with migration from other services, and the overall functionality of the app. The app is described as easy to use, customizable, and a great tool for managing subscriptions and recurring payments. However, on the negative side, some users have reported issues with customer service responsiveness, delays in problem resolution, and difficulties in transferring data to other subscription providers. There are concerns about the app not processing payments correctly and the lack of clear instructions for data export. Despite these drawbacks, the majority of users seem satisfied with the app's performance and support.

Highlights

Positive customer support and service
Ease of use and functionality
Issues with customer service responsiveness and data transfer

Rating Breakdown

  • 5
    85% (17 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)

Reviews with Text

  • 100% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 12, 2025

Customer service agents have ignored my requests for support for months now. The app has stopped taking monthly payments from some of our customers, with no clear way to fix this. There's also no clear way to export the data to migrate over to another subscription provider! Save yourself the hassle and avoid this app.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

June 16, 2025

Support is top notch, very helpful in transferring over our orders from an existing service.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2025

Fantastic Support! These guys helped me migrate my subscription from subscription plus fast and painless!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2025

They helped me migrate my contracts from another service, they were fast and responsive. The app looks great and works great. Can recommend!

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 3, 2025

This app and the team behind it are amazing. Strongly recommend this app

Using app

25 days

Total reviews

8

Average rating

5.0

All reviews

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