SuperFaktúra • Integration
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Super vec, pokiaľ nepotrebujete aby sa Vám prenasali aj telefonne cisla zakaznikov. Inak zbytocné, pretoze ak sa Vam automaticky vystavi faktura a vy potom rucne musite dopisovat telefonne cislo zakaznika do systemu Superfaktury, tak to je otravne. Plus, urcite by bolo super keby sa prenasali aj ID platieb, co je tiez velka pomoc pre identifikaciu uhrad pre uctovnicku.
Ďakujeme za spätnú väzbu — máte úplnú pravdu. Telefónne číslo zákazníka a ID platby momentálne naozaj neprenášame, ostatné údaje z objednávky áno. Obe veci sme si zapísali medzi úlohy a chceme ich doplniť. Hlavne pri ID platby to dáva veľký zmysel — párovanie úhrad pre účtovníčku je presne ten typ veci, ktorý by nemal robiť človek ručne. Vážime si, že ste si našli čas a napísali nám takto konkrétne. Ozveme sa Vám, keď to bude hotové, a dúfame, že z toho spravíme 5-hviezdičkový zážitok. 🌻 // Thanks for the feedback — you're completely right. The customer's phone number and the payment ID are the two fields we don't sync yet; everything else from the order does come across. We've added both to our to-do list and want to get them in. The payment ID especially makes a lot of sense — matching payments for your accountant is exactly the kind of thing nobody should be doing by hand. We really appreciate you taking the time to write this out so specifically. We'll get back to you once it's done, and hopefully we can turn this into a 5-star experience. 🌻
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Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
The app is simple to use and the setup was smooth without any unnecessary complications. The developer responded quickly and was very helpful in solving everything we needed.
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
great, last year the support was not good but this year they improved 100% and any issue gets resolved very quickly so kudos for that
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Our pleasure to help you! :))
For complex business use, I suggest adding a trigger for generating invoices and proforma invoices, in addition to the status, also by the payment method of the order. This would solve the omnichannel scenario when an e-shop order or Shopify POS order is paid in the store or upon pickup and generating invoices is not desired. Michal
Thanks a lot, Michal — this is really great feedback and a very relevant use case for more complex omnichannel setups. We are already working on improving this area, and adding payment-method-based conditions to document generation triggers is exactly the kind of flexibility we want to support. :)
Easy setup and excellent support. I definitely recommend it
Thank you so much for your kind words and recommendation! We’re really happy to hear that the setup felt easy and that you had a great experience with our support. We truly appreciate your support. 🌻
Thank you so much for sharing this — it really made our day. We’re so glad to hear everything is working nicely for you. And of course, if anything comes up, just message us anytime 😊😊😊
Our pleasure to help you! :))
This app really simplifies the whole workflow of invoice creation and is flexible enough to acccommodate all sorts of scenarios.
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Již na třetím e-shopu, funguje skvěle.
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Super všetko funguje ako má :)
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Všetko funguje ako má, prepojenie je super, ďakujeeem a odporúčam
Ďakujeme vám za krásnu spätnú väzbu! Veľmi nás teší, že vám všetko funguje podľa očakávaní. Ak by ste niečo potrebovali, sme tu vždy pre vás! 😊 // Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Bezchybná aplikace, používáme již na třetím e-shopu a je výborná
Jsme rádi, že jste tady, a velmi si vážíme vaší zpětné vazby! Dejte nám vědět, pokud budete v budoucnu potřebovat jakékoli další funkce!
Our pleasure to help you! :))
The app does its core job reliably - invoices are generated quite well, and for a standard B2C store that is likely all you need. Two things to be aware of before you sign up. Support speed: when invoice generation fails, you need an answer the same day. A guaranteed fast response is only available on the 49€/month plan, which is hard to justify if you need one quick answer a month. The team is planning an in-app view showing which orders had generation issues and why, which should reduce the need to write in at all. B2B: if you sell to businesses, the app is simpler than you might expect. Business customers usually create their account first and expect to enter their VAT number and billing address there - but the customer account has no VAT number field, and invoices cannot be downloaded from it either. So business billing details end up being added or corrected manually on every order. That said, the team has been open and honest in communication about what they can and cannot build, which counts for a lot - so I am hopeful this gets addressed. Overall: solid for B2C invoicing, worth checking the details first if B2B is a meaningful part of your business.
Thank you for the honest feedback — I'm sorry the experience hasn't been what you expected from us. On support: we went back through our full ticket history with you, and every message you sent has been answered. That said, answering isn't the same as answering fast enough — and on a day when your shipping depends on it, our response time clearly wasn't good enough. I'm sorry for that. On the app not working: outages like this are not normal for us and we take them seriously. If you can reply to our last email with the dates and order numbers, we'll trace exactly what happened on our side and tell you honestly what went wrong. Two things on the features you mentioned: – Customers can download their invoices from their account — we have a snippet for this and we're happy to install it for you, it takes a few minutes. – Pro-forma invoices from draft orders is a real gap today. It's a fair request and we've added your case to it; I'll come back to you personally when we have something concrete. We're a small team and we read every word of this. I'd genuinely like the chance to fix it — just write back to us and I'll take it from there.
UPDATED: The developers managed to solve the issue within a few days. I recommend it for store owners using Superfaktura. Thank you. The app works well overall and has a lot of potential, but there is one serious issue for merchants in Slovakia and the Czech Republic or elsewhere where COD is accepted. When an order is paid by Cash on Delivery, the invoice is generated with the order date instead of the delivery/payment date. This causes problems with VAT compliance and makes it very difficult to use for COD sales. Also it can be very time consuming to fix this manually. Support is also quite slow, which makes it harder to resolve these issues quickly. If the invoicing logic for COD could be adjusted to reflect the correct delivery/payment date, this app would be a great solution. I really hope the team addresses this, because otherwise the app is very solid.
Thank you very much for your detailed feedback — we really appreciate it. 🙏 You are absolutely right about the COD invoicing issue, and we’ve already started working on a fix for this with high priority. Our goal is to ensure invoices reflect the correct delivery/payment date for COD orders so that VAT compliance is handled properly without extra manual work. We’ll keep you updated as soon as the improvement is released. Thanks again for pointing this out — feedback like yours helps us make the app much better for everyone.
Our pleasure to help you! :))
Works great! Easy integration, active support.
We are happy that you are here, and we appreciate your feedback! Let us know if you need any additional functions in the future!
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