Supermetrics

May 5, 2026

I don't write bad reviews. But I've had a very poor experience with Supermetrics. They only refresh the data from Shopify twice a day and most other connectors only a few times per day. While it may fine for some, we installed it specifically to display sales data in our office in real time (or at least hourly) and were told we could. After over 2 months of support tickets and countless wasted hours going back and forth with their support team trying to figure out why the automatic timed refreshes weren't changing data, it was revealed to me that they only do their data pulls on Shopify twice a day. Not helpful at all for our use and as I said, it was different than I was told during the Sales cycle, so I told them I wanted to cancel in March and was just told (over a month later) that "The Shopify connector is working as intended." and they want to try and keep me locked into the agreement. If you are looking for up-to-the-minute data, do not use this App, use Polar Analytics.