Supermoon: AI Customer Support
AI-Powered Omnichannel Customer Support
Rating
5.0
feedback
10
chart
#3,164
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Reviews Summary
Supermoon is highly praised for its exceptional AI-powered customer support capabilities that have significantly improved efficiency and customer satisfaction for Shopify store owners. Users appreciate the centralization of communication channels, streamlined interactions, and reduced response times. The AI-driven Smart Replies, AI Message Summaries, and sentiment detection tools are highlighted as standout features that enhance support accuracy and efficiency. Integration with Shopify is seamless, providing easy access to customer and order details. Users also commend the top-notch customer service, responsiveness to feedback, and continuous enhancement of features. However, some users mention that they have not tested all features yet, such as the Smart Contact Form, but are looking forward to exploring them further.
Highlights
Rating Breakdown
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All reviews
Feb. 26, 2025
Supermoon is an exceptional AI-powered customer support app that has significantly enhanced our Shopify store's efficiency and customer satisfaction. By centralizing all our communication channels—email, live chat, and social media—into a single, user-friendly platform, we've streamlined our interactions and reduced response times. The AI-driven Smart Replies are a standout feature, providing instant, personalized responses that maintain our brand's voice. This automation has cut our customer service workload in half, allowing our team to focus on more strategic tasks. Additionally, the AI Message Summaries and sentiment detection tools enable us to prioritize inquiries effectively, ensuring urgent matters receive immediate attention. Integration with Shopify is seamless; having customer and order details readily accessible within Supermoon has improved our support accuracy and efficiency. We haven't tested the Smart Contact Form but looking forward to that. Supermoon's customer service is top-notch. Thank you Emily for the patience and help :) Their team is responsive, open to feedback, and continually enhances the app's features. I highly recommend to anyone seeking to improve their engagement and efficiency.
Sept. 26, 2024
The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!
Love this! Thanks for the kind words, and thank YOU for the recommendations and help as we continue to build!
Sept. 26, 2024
I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.
Glad to hear you're saving time and having a better CX experience because of Supermoon! Cheers!
Aug. 19, 2024
Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.
Thanks for the kind words, and we're excited to see more and more value from your personalized AI reply suggestions as well! Let us know if there's anything we can do to better support you!
Aug. 12, 2024
Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.
We love hearing that you're saving substantial time with Supermoon's AI tools! Thanks for sharing!
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