Supermoon: AI Customer Support
AI-Powered Omnichannel Customer Support
Rating
5.0
feedback
9
chart
#3,190
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
11%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The Supermoon app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its incredible value, intuitive interface, quick operation, AI reply suggestions, time-saving features, and excellent customer service. The AI chat feature, centralized communication platform, and integration with Gmail are highlighted as standout features that have significantly improved customer service and communication processes. Users also appreciate the user-friendly interface, quick responses from the support team, and the continuous improvement efforts of the Supermoon team. Overall, the app is highly recommended for businesses looking to streamline customer service and enhance efficiency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 26, 2024
The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!
Sept. 26, 2024
I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.
Aug. 19, 2024
Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.
Thanks for the kind words, and we're excited to see more and more value from your personalized AI reply suggestions as well! Let us know if there's anything we can do to better support you!
Aug. 12, 2024
Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.
We love hearing that you're saving substantial time with Supermoon's AI tools! Thanks for sharing!
Aug. 12, 2024
I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.
Thanks for sharing how the Smart Contact Form has been helping resolve inquires! Please reach out anytime if we can further support the Methodical team!
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