SuprImg: Anti‑theft Watermark
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the user-friendly interface, effectiveness in applying watermarks, and helpful customer service. Customers have mentioned that the app is simple, effective, and time-saving. The support team has been praised for resolving issues promptly and professionally, as well as for providing fast and consistent support. Additionally, users like the feature of protecting their designs with watermarks. On the negative side, some users have reported issues with unreliable service, such as replacing original images with wrong featured images and watermarks, leading to permanent data loss. There are complaints about the lack of email support and delayed responses, with some users mentioning the absence of customer support altogether. Overall, while the app has received positive feedback for its functionality and customer service, the negative reviews highlight concerns about reliability and support.
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Does what it promises, and unlike other reviewers my experience with customer support was pretty good. Replied to my email within a few hours and addresses all my questions very helpfully. Recommended!
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Doesn't work right, won't watermark all images, just hangs at processing. Even paid for the upgraded membership and nothing. Zero support.
Hi there. We have not received any emails asking for help or support from you. Please share more about the issue via [email protected] and we'd be happy to assist, as we usually are with anyone who reaches out to our team. Thanks, Giulia
This service is extremely unreliable. It replaced all my original images with wrong featured images and permanently overwrote them with watermarks. There is no way to recover my original data now. On top of that, there is zero email support. This caused serious damage to my website. Not recommended at all.
Hi Rana, we're sorry to hear you didn't have a great experience. However, to be fair, you wrote this after we replied to your initial email and were actively providing you with support. Then, you removed access to your store as we were fixing the issue. So yes, I wish we could have helped more. But I confirm your data isn't lost or permanently deleted - we have it safely stored and are happy to continue helping you with the issue as soon as you reply to our email and store collaboration access. Thanks, Giulia
These ladies know what they're doing. In three words: Simple. Effective. Time-saving.
Thank you! I am glad you appreciate how fast we make it to apply the same watermark to all product images in your store and we look forward to keep helping you.
I love this app, but I can’t figure out how to buy it
Thank you, April! I trust our support team was able to help via email to solve the issue and I thank you for sharing a review publicly.
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