My Pipe And Me review for Swap Photo Editor

May 2, 2019

ANSWER TO DEVELOPER BELOW: We clearly explained the 786 swaps. Also having an app that does well 1 out of many promised functionalities and blaming customers for being petty is extremely unprofessional, which we would have known if we read the responses you give to your reviews. Revenge? You give yourself too much credit for. It is a simple warning to anyone who will decide to deal with you, which is not even required , because I see you already present yourself well!! ORIGINAL REVEW; I wish I could leave no stars, but it is not possible unfortunately . We got the trial which included a few images and seemed as it worked decent enough to justify the $20 (approximately) price. After purchasing it and trying to update all our photos we figured out that watermark removal works only on a few photos and many times we had to do it multiple times . The background removal - never worked . The only thing that was working well enough was the option to make the photo square. If that’s what you looking for , the app is good for that. But with our experience - just that! It wasn’t until few days ago we noticed that when we attempted to remove watermarks it was also removing some of the product images on the photo. We had to now go ahead check ALL products and reimport the one that the app has messed up - quite a few we might say. We decided we need another option and found one! We have had the app may be two weeks now, so we reached out to customer support asking for a refund , because really - the app was mostly useless for us and created more work than anything. This is when the real disappointment came - we got a very arrogant, mocking answer , calling our experience “touching “, as if we were making false statements trying to scam someone of $20. Mr. Jason was kind enough to point out we swapped 786 photos, which may be we could have done but majority was trying 6 times swapping same image with no effect . It’s ok, keep the $20. But just as advice aside from making some improvements - learn to respect and value customers . Just heads up guys , good luck with this app!