SweetSpot Post Purchase Upsell
Customize your thank you page and create post-purchase offers
Rating
4.2
feedback
5
chart
#13,736
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
80%
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Less than a year
20%
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More than a year
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the great customer support provided by the app developers. They find the app simple to use and effective in boosting sales at checkout. Users have seen an increase in upsells and average transaction value after using the app. Additionally, the app is praised for its responsive support team and the ability to upsell after the checkout process. However, on the negative side, some users have faced issues with the functionality of the app. They reported problems with upselling not working as expected, such as products being added to the order without charging the customer. The display of options was also criticized for being cumbersome, with large images stacked on top of each other.
Highlights
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All reviews
July 23, 2022
First of all, if you're trying to actually "upsell" IT DOESN'T WORK! It literally adds products to the order but then doesn't charge the customer so there's no way for the customer to pay and no way for us to get the money so what's the point? It ends up being more of a hassle for the store owner because you either have to message the customer or edit the order. I used it for a while to offer free samples after checkout. It doesn't let you limit the number of samples a customer can choose so people were ordering all of them. Then the display is terrible. The images are huge and are all stacked one on top of the other so if you have several options you have to scroll to see everything. Customer service is terrible. The first time I messaged them they kind of got back to me only addressing half my message and then never replied back. The next two times I messaged them I got no reply. When I tried messaging back to the original person who got back to me it said their email address no longer existed. Don't waste your time.
Hey there, We just want to start off by saying sorry. Reading your feedback, we totally get why you were frustrated and we're really sorry you had to go through all that. We've had a serious look at everything you mentioned and have put in some work to make things better. For starters, we've fixed the upsell feature. It's now doing what it's supposed to do: adding and charging for products properly. This only happened in this particular case due to an issue with the way we were using Shopify API. It's fixed now. And about those free samples you mentioned, we've added a limit now. We heard you loud and clear - it was all a bit much. So now, customers can't just grab everything, and this should make things way easier for you. We've also taken a hard look at our display. No more endless scrolling with images stacked on top of each other. We've tidied things up so that all the options are easier to see and choose from. But what we're really bummed about is hearing how let down you felt with our customer service. We hate the thought of letting you down and we're genuinely sorry about that. We've actually added a dedicated support person who's going to be on the ball, dealing with issues as they come in. We're serious about stepping up our game here. We're really thankful you took the time to let us know about these issues - without your feedback, we wouldn't know where we need to improve. We've learned a lot from your experience and we're working hard to make sure it doesn't happen again. Thanks a bunch for your patience and understanding. We hope you'll stick with us and see the improvements for yourself. Take care, Wissem, Founder of SweetSpot
Oct. 27, 2021
Great support! Any issue we had was quickly fixed! The app is simple to use and we can't wait to see what it can do for us
Oct. 26, 2021
Amazing customer support, even though it's free I always had someone to help me. Functionality is simple and effective.
Oct. 15, 2019
I have used numerous upsell apps and this is not only the easiest to use, but the one that has been the most successful. I stopped using others because I was paying for something and getting only 1 (or less) upsells per month--just not worth it. I launched this one and BINGO!! Next day an upsell. The, the next day. After one week, I had more upsells than I had in the previous months--this is a no brainer. Get this app. I did contact the developer and provided a suggestion and he did take good notes and had some good additions, but said it would take some time to do. But who cares--this thing WORKS the way you want an upsell app to work, but SELLING. I just looked at my average transaction value MoM and it is up about $6 vs. last month. I took nearly the same number of orders, but I had more with my $22 add on. THANK YOU!! This was just the app I have been looking for.
Using app
13 days
Total reviews
3
Average rating
3.7
Oct. 10, 2019
Great app and very responsive Support. I highly recommend this app for creating your own upsell with a great view and option. Probably the only Upsell app that upsells after the checkout. Thanks :)
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