SweetSpot Post Purchase Upsell
Customize your thank you page and create post-purchase offers
Rating
4.6
feedback
12
chart
#2,387
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
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Less than a day
0%
-
Less than a month
17%
-
Less than a year
50%
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More than a year
17%
Reviews Summary
The SweetSpot Post Checkout Upsell App has received a mix of positive and negative reviews from users. On the positive side, many users have praised the app for its ease of use in setting up upsells and its effectiveness in generating more revenue for their stores. Customers have also highlighted the excellent customer service provided by the app's support team, with quick responses and helpful assistance. Additionally, users appreciate that the app is free to use, making it a cost-effective solution for upselling. However, there are negative aspects mentioned in some reviews. One user expressed frustration that the upselling feature did not work as expected, leading to issues with charging customers and managing orders. There were also complaints about limitations in customizing the upsell options, such as not being able to restrict the number of samples customers could choose. Some users found the display of products in the app to be cumbersome, with oversized images and a stacked layout that required scrolling to view all options. Furthermore, there were instances where customers reported poor customer service experiences, including delayed responses and lack of follow-up from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 13, 2023
The SweetSpot Post Checkout Upsell App really works perfectly. I was easily able to set up upsells on my store and have already started bringing in more revenue by using the app. Everything is super easy to set up and get started with and the customer service have been amazing and answered all of my questions. 5 stars for this amazing app! If you are looking for an upsell app for your Shopify store, this will be the app for you!
July 23, 2022
First of all, if you're trying to actually "upsell" IT DOESN'T WORK! It literally adds products to the order but then doesn't charge the customer so there's no way for the customer to pay and no way for us to get the money so what's the point? It ends up being more of a hassle for the store owner because you either have to message the customer or edit the order. I used it for a while to offer free samples after checkout. It doesn't let you limit the number of samples a customer can choose so people were ordering all of them. Then the display is terrible. The images are huge and are all stacked one on top of the other so if you have several options you have to scroll to see everything. Customer service is terrible. The first time I messaged them they kind of got back to me only addressing half my message and then never replied back. The next two times I messaged them I got no reply. When I tried messaging back to the original person who got back to me it said their email address no longer existed. Don't waste your time.
Sorry that you have run into these issues. Unfortunately we were migrating our support system and you reached us at the wrong email. You can use the in-app support chat function or contact support via our email from this listing page. As mentioned in our previous conversation, you can disable the edit order functionality if you don't want to have your customers edit the current order. We do send an email notification for partially paid orders. Regarding the design, we have mentioned to you that we do have an another layout that you can use and that fits your use case better. About the quantity limit, we mentioned that this will be available soon since it's already in our roadmap. Again, we apologise for the miscommunication here and we hope you give our app a second chance. And please reach out to us from the live chat widget within the app. Thank you for trying our app and for your time.
Oct. 27, 2021
Great support! Any issue we had was quickly fixed! The app is simple to use and we can't wait to see what it can do for us
Oct. 26, 2021
Amazing customer support, even though it's free I always had someone to help me. Functionality is simple and effective.
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