Sweet Upsell
Sweet Upsell | Shopify Post Purchase Upsell
Rating
4.3
feedback
31
chart
#1,430
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
13%
-
Less than a month
29%
-
Less than a year
32%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, many users praise the app for its excellent customer service, easy setup process, and effectiveness in increasing sales and revenue. Users appreciate the seamless integration with Shopify and the helpful support provided by the team. The post-purchase upsells and order bump features are highlighted as game-changers that have positively impacted businesses. However, on the negative side, some users express frustration with the app's clunkiness, difficulties in canceling subscriptions, and lack of responsiveness from customer support. Issues with recurring charges after uninstalling the app are also mentioned as a drawback.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 29, 2025
I’ve been trying to remove the app for days, but no matter what I do, I can’t seem to cancel it. I’ve contacted support multiple times, but I’m still getting charged and no one has helped me resolve the issue. It’s extremely frustrating and disappointing that I’m unable to get any assistance or stop the recurring payments. This is very poor customer service, and I would not recommend this app to anyone.
March 3, 2025
Best customer service anyone ever offered, if you are here seeing this review , guys honestly , learn from jaachi.okwuwolu@sweet-apps.intercom-mail.com, to break it down , imagine something as , repairing all ur issues , with 0 effort , just 3 messages , honestly , it saved my business a lot of useful time , no headache , i acc managed to end up 2 more deals during this time which are going to take my business to the next level
Dec. 30, 2024
I am not happy of this app, because I uninstalled it, and it charge me for another full month. The app is very clunky, and the additional charge stings.
We appreciate the feedback. While we can't control when Shopify send a bill, we can confirm it was from the 2nd to 2nd and can understand how arriving a month later can be a little salt in the wound. As a show of good faith we've refunded the last 2 months and would love to continue the conversation via email or in-app chat to make this right. Kind regards, The Sweet Upsell Team
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