Sweet Upsell
Sweet Upsell | Shopify Post Purchase Upsell
Rating
3.8
feedback
9
chart
#5,001
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
11%
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Less than a month
22%
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Less than a year
44%
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More than a year
22%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, customers praise the app for its excellent customer service and support. Users highlight the quick and helpful responses from the support team, making problem-solving easy and efficient. The app is also commended for being easy to set up and use, with some users mentioning that they were able to get assistance from developers in real-time. Additionally, the app is credited for its effectiveness in boosting sales through features like One Click Upsell Post purchase and Order bump.
Highlights
Review RSS Feed
All reviews
Aug. 15, 2025
I rarely leave negative reviews, but this customer support experience was unacceptable. We used the app for two years without issue, and then it suddenly stopped showing post-purchase. Instead of investigating or offering a solution, Jack from support gave vague, unhelpful replies and failed to address the problem. Messages went largely unanswered, and the overall attitude was poor — not how paying customers should be treated. I strongly recommend choosing a different app for your store.
We’re sorry you felt let down. For anyone reading, the statement that our app “stopped showing post-purchase” isn’t accurate. Shopify's event logs and order history show the post-purchase offer remained active during the period mentioned and continued to display to customers, with impressions and conversions recorded. We’re happy to share what we can. While providing technical support we also noted several overlapping discount rules and checkout customization from other apps, these can change which orders are eligible to see an offer. We shared guidance and offered direct collaboration. As a courtesy while we looked into this, we refunded the last 3 months of your subscription. We work hard to help every merchant succeed and are always happy to walk through discount settings and app logic. Please reach us at our support email on our app page with a few order numbers you believe didn’t see the offer, and we’ll provide a detailed audit and resolution.
March 3, 2025
Best customer service anyone ever offered, if you are here seeing this review , guys honestly , learn from [email protected], to break it down , imagine something as , repairing all ur issues , with 0 effort , just 3 messages , honestly , it saved my business a lot of useful time , no headache , i acc managed to end up 2 more deals during this time which are going to take my business to the next level
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