Sweet Upsell
Sweet Upsell | Shopify Post Purchase Upsell
Rating
2.6
feedback
16
chart
#2,506
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
38%
-
More than a year
50%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Users appreciate the app's ease of use, effectiveness in generating sales, and helpful customer support. However, there are concerns about the lack of communication and support from the customer service team, especially in cases of needing changes or cancellations. Some users find the app expensive compared to other options available in the market. Overall, the app seems to perform well in boosting sales but falls short in terms of customer service and pricing.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 4, 2024
Nice app, runs great on autopilot bringing in sales without being overbearing on the order tracking page. Had some questions while setting it up and got helpful support.
Aug. 2, 2024
Impossible to communicate with and make changes such as canceling.
Sorry to hear you didn't like the app. We have live in-app messaging connected to email for when that's not available. We pride ourselves on being 1-click to configure and cancelling is the same as removing the app from your store. We're not sure where the disconnect is here but we'd love the opportunity to make it up to you.
July 10, 2024
Dear sweet uspell. Man man man, what a bad support not normal. Haven't had this bad since ages, they have a live chat where no one at all. There is also no email they respond to. And yes it will be something if they do respond to me now since I give 1 star. App works fine, just very expensive 30 euros a month. There are much better options.
We apologize for any inconvenience you experienced. In response to your customer support ticket, we clarified that we do not offer bulk store discounts. However, as a gesture of goodwill, we provided a free month for each of your stores.
Sept. 17, 2022
Installed the app and waiting for help from customer support for a week now. Would not recommend to use this.
Hi Mooska, After reviewing your support history I can see that both your queries have already been responded to. As you are not satisfied with the answer I have escalated the query for another team member to assist.
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