Louise Mead review for Swift SEO Page Speed Optimizer
Nov. 19, 2021
I'm really disappointed with the service I've received. I paid $150 to have my theme optimised. It was faster but product images wouldn't load which is kind of essential in ecommerce! I asked for support but the first response blamed me for switching back to my original theme (I mean, I couldn't exactly leave the theme without functioning images up) and then they ghosted me when I followed up. So they were super keen to take my money but suddenly nowhere to be seen when I ask for them to fix my broken theme/refund my money. I feel really ripped off.
Hello there, I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you. As relating to your problem, we have received your message some weeks before and our support have replied back right away to assist you on the problem but we did not receive any response from you yet. We checked and fixed the problem with image loading already and asked you to check again on the new optimize theme but seems that you still have not taken a look yet. We have then sent you many follow up emails to ask more information about the issue in order to assist you better but you just kept silence and we honestly do not know how to support you in the right way. I have sent you a follow up email again to support you sort the problem out. Please kindly check our message and reply back so that we would know the issue and help you out as soon as possible. Kind regards, Maria
