Hadasshe Fashion review for Swift SEO Page Speed Optimizer
Dec. 27, 2021
the app was unable to optimize my theme - got the error message "theme title was too long" and then after using their other feature to try to improve speed my store went from 61 to 50 on the speed test, and a couple of hours later my theme broke. This happened on the 25 of Dec. a crazy day to optimize right. had to contact Shopify support for help because the app doesn't have 24/7 support and so they were unavailable. I subscribed to their paid plan.
Hi there, I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you. Due to the difference in time zone, we may not be able to support you timely at the moment. We are truly sorry for that and we are trying our best to improve our support quality in order to assist our customers as soon as possible. Regarding the problem with "theme name too long", that is due to Shopify's requirement, the theme name should not be longer than 50 characters. When running the optimization, the app needs to duplicate your current theme and it will add more characters to your theme name, for example: "Copy of [Theme]". In case your theme name is too long, we are not able to duplicate and optimize on it and we would have to shorten the name to make it work. Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise. Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better. Looking forward to hearing from you soon. Best Regards, Maria Swift ‑ Page Speed Optimizer Support Team
