Thorn & Feather review for Swift SEO Page Speed Optimizer
April 28, 2022
The app automatically compressed 3000 images of my products, and when I found out it was impossible to recover them. Contacted shopify support and couldn't recover it.
Hi there, I am Seri from Swift - Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app. Regarding your concern, after compressing your images, your original images will be replaced by the new compressed ones. Those original images are stored on Shopify system then and after 30 days if you do not revert the original images, those images will be deleted forever. It is the limit of Shopify and we are still researching further to improve on this matter. Therefore, for the best practice, please kindly review your images carefully right after you optimize them then if there's any problem with the images, you can revert them immediately without any issues. If you still have any further concern, please don't hesitate to contact us via email [email protected]. We are always willing to help. Kind regards, Seri Swift ‑ Page Speed Optimizer Support Team
