The Serpents Club review for Swift SEO Page Speed Optimizer
Dec. 19, 2025
I strongly advise other business owners to be extremely cautious when using Swift. I paid for one of their higher subscription tiers for almost four years. During that time, Swift’s “optimisation” process cloned my Shopify theme templates rather than applying changes to the original theme. This was never disclosed. I then added changes to my optimised theme, over years building my site up to it's now end stage. The result is that, because i used swift and because swift cloned my theme, the official theme updates can no longer be applied. My site is now locked into an outdated structure, and years of refinements are trapped unless I pay a developer to undo Swift’s work. Swift has acknowledged the structure exists and is technically able to migrate the code to an updated theme, but they refuse to do so unless I pay for expert help again. I had paid for expert help years ago to make my site faster and i never saw the promised results, so expecting me to pay them again for something that is their fault is frankly an insult. Despite this, they continued charging me £30/month for years and repeatedly pushed me to pay for additional optimisation and “expert” services. Key issues to be aware of: Lack of transparency: You are not clearly told that optimisation may clone your theme and block future updates Ongoing upselling: Repeated requests to pay for new optimisation and expert tickets despite already being on a high-tier subscription Responsibility avoidance: When long-term issues emerge, they are framed as “out of scope” or your problem to fix In my case, the service has left my site worse off than if I had never used Swift at all, and I am now paying to remediate the damage. If you value long-term maintainability, theme updates, and clear accountability, I would think very carefully before using this service. Take it from me as a customer of years, they do not appriciate or respect your custom and i will be taking them to trading standards as misrepresentating their services.
Hi there, This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Swift by OneCommerce
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