Swiss Post Label Printer
The Swiss Post Label Printer App has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use in creating labels, efficient support, and time-saving features. The support team is highlighted for being quick, competent, and friendly, providing solutions promptly. Users appreciate the app's functionality in simplifying the shipping process and its compatibility with Shopify. However, a few users mentioned limitations in international shipping and the lack of direct contact options for support as areas for improvement. Overall, the app is highly recommended for its effectiveness, time-saving capabilities, and excellent customer service.
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We had a very serious issue with this app, which resulted in a lot of manual work to fix. I selected 100 orders to print labels. Inside the app’s overview, only 50 orders were shown. After selecting those 50 orders, the app asked whether I wanted to select “50+”. I assumed this would select the remaining orders from my selected batch of 100. Instead, the app selected all orders in our store, not just the 100 I had originally selected. There was no clear option to cancel the task, which is extremely problematic for a shipping app. The “live chat” also did not respond. Since our settings were configured to automatically fulfil orders and send shipping confirmations to customers, I had no other option than to uninstall the app to stop the process and then manually undo everything. After reinstalling the app, it asked us to pay $50 for the same functionality we previously had at a much lower price. I contacted support urgently and asked them to restore our previous subscription, but despite advertising a response time of under 1 hour, we did not receive a response within that time. Even worse, after reinstalling the app and trying to transfer the same selected orders again, only the newest order was transferred to the app, likely the order that came in after reinstalling. This caused unnecessary stress, operational delays, and confusion during order fulfilment. For a shipping-label app, reliability and fast support are essential. Unfortunately, this experience was unacceptable.
Funktioniert perfekt! Besser als das offizielle Post App ;-) Der Support ist sehr schnell und sehr kompetent und freundlich. Grüsse und Dankeschön Dominik
Hi Dominik 🙂 vielen lieben Dank für deine tolle Bewertung, das freut uns wirklich sehr 😊 Es ist super schön zu hören, dass alles für dich perfekt funktioniert und du mit der App und unserem Support so zufrieden bist. Dein Feedback bedeutet uns echt viel! Grüsse zurück und danke dir nochmals 🙂
Very efficient and quick help:)
Thank you so much for your kind feedback 😊 We’re really happy to hear that you found our help efficient and quick. That means a lot to us! If you ever need anything again, we’re always here for you 🙂
Einfaches Erstellen der Labels und toller Support!
Vielen lieben Dank für deine liebe Bewertung 😊 Es freut uns sehr zu hören, dass das Erstellen der Labels für dich so einfach ist und du mit unserem Support zufrieden bist. Wenn du irgendwann wieder etwas brauchst, sind wir jederzeit gern für dich da 🙂
Reactive support to improve some issues in their solution
Thank you very much for your feedback 😊 We’re really glad to hear that you experienced responsive support and that we could help improve the issues in the solution for you. If you ever need anything again or run into questions, we’re always happy to help 🙂
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