Phone Numbers & Calls ‑ SBoard
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of setting up the app and the helpful customer support, particularly mentioning a representative named Oliver who provided excellent service. The app is described as straightforward, reliable, and useful for managing calls and SMS. Users also highlight the reasonable pricing and the ability to customize a toll-free US number for customer communication. However, on the negative side, some users experienced issues with the app not functioning as expected, such as calls not coming through or greetings not playing. There are complaints about the app being overpriced for the service provided and difficulties in canceling subscriptions and obtaining refunds.
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I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.
I needed a number I could provide for my store and this option seem to provide the best price point and ease of setting up. I wish there was a feature to schedule when calls can be made on a daily basis. Otherwise a good app for what I needed
worst app ever no calls are coming through never played a greeting recorded and uploaded cheap and weird interface overpriced for doing nothing. moneysuckers
Sorry you had a frustrating experience and let you down, we tried to reach out but didn't get an answer. Please contact us at [email protected] and we'll try to get this fixed.
Oliver was a fantastic help with the issues I had, they responded quickly and resolved my issue the same day. Over all the app is straight forward and easy to use!
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