Phone Numbers & Calls ‑ SBoard
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of setting up the app and the helpful customer support provided by representatives like Oliver. The app is praised for its functionality in providing a toll-free US number for customer communication and its reliability in handling calls and SMS. Users also mention that the pricing is reasonable and that new features are added regularly. However, on the negative side, there are complaints about being charged for a monthly subscription even after uninstalling the app, difficulty in canceling subscriptions, and issues with calls not coming through or greetings not playing. Some users feel that the interface is cheap and the app is overpriced for the service it provides.
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I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.
I needed a number I could provide for my store and this option seem to provide the best price point and ease of setting up. I wish there was a feature to schedule when calls can be made on a daily basis. Otherwise a good app for what I needed
worst app ever no calls are coming through never played a greeting recorded and uploaded cheap and weird interface overpriced for doing nothing. moneysuckers
Sorry you had a frustrating experience and let you down, we tried to reach out but didn't get an answer. Please contact us at [email protected] and we'll try to get this fixed.
Great&Timely customer service. Five star for Oliver's help. Would recommend this app for sure!!!!!!!!
Oliver was a fantastic help with the issues I had, they responded quickly and resolved my issue the same day. Over all the app is straight forward and easy to use!
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