Phone Numbers & Calls ‑ SBoard
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, particularly mentioning a helpful representative named Oliver who quickly resolves issues and adds new features as requested. Users appreciate the app's functionality, such as setting availability schedules, voice mail features, and providing toll-free numbers for customer communication. On the other hand, negative reviews highlight issues like being charged for a subscription after uninstalling the app, difficulty in canceling subscriptions, and problems with call functionality and interface. Some users find the app overpriced for the services provided.
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I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.
Support is super helpful and the app works well. I was able to set my availability schedule and the voice mail functionality is great. Customers can always call and get help.
I needed a number I could provide for my store and this option seem to provide the best price point and ease of setting up. I wish there was a feature to schedule when calls can be made on a daily basis. Otherwise a good app for what I needed
worst app ever no calls are coming through never played a greeting recorded and uploaded cheap and weird interface overpriced for doing nothing. moneysuckers
Sorry you had a frustrating experience and let you down, we tried to reach out but didn't get an answer. Please contact us at [email protected] and we'll try to get this fixed.
Oliver was a fantastic help with the issues I had, they responded quickly and resolved my issue the same day. Over all the app is straight forward and easy to use!
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