The Atlas Brand review for Syncio Multi Store Sync
May 12, 2025
We installed Syncio a long time ago to sync with another store. But we always had issues with inventory being out of sync. Along the way, through trial and error, we discovered the reasons for inventory being out of sync depended on a range of things including the ways stock were entered back into inventory, how exchanges were processed etc at both the source and destination stores. It would drive our staff insane having to notify customers that we were in fact out of stock of an item. We put up with these things for a long time, but then when they changed their plans to include billing for source stores that was the final straw. The 'free threshold' is extremely low. They also charged us twice during the same period. We only noticed it because we were looking at the costs of Syncio vs other apps at the time. We reached out and they confirmed this and have applied a credit, but had we not have noticed we wouldn't have received anything. We have since switched to another app which does what we need it to do and is much cheaper.
Hi, Thanks for the feedback, it's greatly appreciated. We've supported your stores through the years, and despite the issues that you've encountered, we hope that overall, Syncio has played a small role in the tremendous growth you've had in this period. The double charge is absolutely a mistake on our end - that's a huge apology on us and we have credited you back. As for our price update - we had to do this in order to stay sustainable and keep improving Syncio. Amongst many price pressures, we are also based in Australia like you. I'm happy that you have found another app - if that turns out to not work out as you have expected, please give Syncio consideration - we'd love to help your business again. Kind regards, Jimmy
