Sim Racing Machines review for Syncio Multi Store Sync
July 8, 2025
What a terrible app. Just does not work properly and support is so slow. Syncing inventory works properly but everything else is a mess. Payouts are giving totally rubbish numbers. For example an order for $129 is showing on Payouts as $15,000 and $2,000 commission when it should be $129 and $10. Complained about this one month and they fixed it. Next month all the payouts are messed up again. Can't even sort out showing the correct currency symbol everything labelled in $ regardless of the actual currency. If you look on there system for work they are doing, things have been on there for months and years but nothing ever appears on the actual app. They expect the destination store to set all the commission rates... Errr hello thats for the source store to do surely. Not created by people that have actually tried to use it themselves There is clearly ZERO actual development going on. What you get is a very pretty interface with very little substance and just a load of headaches. Has the potential to be a fantastic app but it is NOT fit for purpose. I've only stuck with it so long because I can't find any alternative... But after a couple of years i've decided enough is enough. Update after reply from Syncio You say it's fixed but my June 2025 payouts are still all wrong with massive numbers??? I get that you created the app for your own needs, but as you are charging for it thats no excuse for not making it work. You have expected us to pay for it. I reiterate that things have been on your "working on log" for years without seeing changes on the app. I don't think my review is harsh - I'm just trying to put an honest review out there. I would love to discuss it with you if you want to make the effort to discuss. I've asked for a call or on-line meeting before and been ignored.
Hi, Tough feedback, but we appreciate it, as that's how we get better. What you experienced with the wrong numbers is not good enough - it seemed to be an isolated experience for your store, but nonetheless it shouldn't happen, and it shouldn't have happened again. That's totally fair. For some of the other points you made, I just want to give our side - I built Syncio initially to help a marketplace that we used to run - all the features that you see in Syncio today came from what we needed in our marketplace - that includes Payouts. From the marketplace days, it was us (the destination store) that set the commission rates, so thats why it is designed as it is. Of course, that is not how every business likes to run it, but I just wanted to clarify that - Syncio was created by Shopify merchants - we are not just app developers. The other thing I want to add is that it is not accurate that we do not improve Syncio - our universal store release, marketplace, upgraded order syncing to handle paid and unpaid orders, have all been recent upgrades. Those aren't excuses, just another side. In terms of the incorrect numbers that you encountered with Payouts - we are truly sorry about that, and need to improve on how we handle these types of issues, and get better on that. If you ever consider having a look at Syncio again, please reach out to me directly (the support team will connect you with me) and I will run through Syncio and the features and improvements that we're working on, and see if it's a fit for you. Kind regards, Jimmy
