Synder for QuickBooks & Xero
Overall, the reviews are strongly positive about Synder’s ability to save time and simplify bookkeeping for Shopify merchants. Many users say it dramatically reduces manual reconciliation work, automates syncing across Shopify, QuickBooks, Xero, PayPal, Stripe, and other channels, and provides accurate categorization, detailed reporting, and useful error visibility. Support is a major strength in the positive reviews: customers frequently praise the team for being responsive, knowledgeable, proactive, and willing to help with setup, customizations, and troubleshooting. Several reviewers also mention that the app is intuitive, flexible, and powerful enough to handle multi-store or multi-channel operations, making month-end accounting much easier. The main negatives center on pricing and plan structure. A few reviewers feel that essential features are locked behind higher tiers or add-on fees, making the app expensive for smaller businesses. Some also criticize sync quotas, duplicate-sync handling, and the cost of advanced features like tax mapping or historical imports. There are also isolated complaints about rigid setup, limited flexibility, slow or incomplete support in specific cases, and missing functionality for certain workflows. Even so, the overall sentiment is that the app delivers strong value when it fits the business needs, especially because of the time savings and support quality.
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Before subscribing to Synder it would take me days at the end of every month to reconcile my bank account transactions for our small business. I love the fact that Synder saves me hours of transaction reconciliation time across all my payment platforms. It highlights the unsuccessful syncs which helps when resolving transaction issues and adjustments. I have not used the new Smart Rules feature yet and look forward to seeing what this can do to make the month end even easier.
Basic $65 plan has many essential features like full tax code mapping behind paywalls (ie you have to pay an extra $29 per month for rules to enable this feature. Why? Tax code mapping is 100% free on Quickbooks Shopify Connector (also 100% free) And they seem to worship the whole syncs quota concept - God forbid you screw up and end up duplicating syncs - they wont credit back the erroneous syncs to your 500 monthly sync quota on the basic $65 plan. What was their response? Pay $129 for the next plan up and you get the feature to block duplicates from the outset. So overall a good multi currency app but awful customer service and an even worse subscription tier structure that has essential features paywalled on higher tiers. Ie to get all the basics you're looking at $150+ per month.
Thank you for sharing your feedback. We understand your concerns about the plan structure and the duplicated syncs. The Basic plan is designed for simpler workflows where transactions are recorded as received, while more customizable setups require additional processing and controls for accurate results. That’s why features such as Smart Rules and duplicate prevention are available on the Essential plan and higher. After reviewing your case, we found that 44 Shopify transactions that had already been recorded in QuickBooks were synced again, creating duplicate entries and using part of your sync balance . If transactions need to be synced again after a setting or rule change, they should first be rolled back to avoid duplicates. Our team is also looking into the issue you reported with disabling the Smart Rule and will continue working with you to get everything set up correctly. We appreciate your feedback and hope we can get this resolved for you.
Synder has saved me a huge amount of time on entering invoices and sales. Syncing all my transactions is simple, and I love the new reconciliation feature. What really sets Synder apart is the support. They respond quickly, and they reach out on their own when they notice an issue, which is rare. Highly recommend.
Synder has helped me so much. I have it installed on my Shopify for 2 different ecommerce businesses. It syncs so nicely with my Quickbooks online and makes my end of the month bookwork so easy. It categorizes all elements of every sale correclty, so I don't have to second guess it. I honestly don't know what I would do without it.
I've been using Synder for about a year and it's been great! Synder was very helpful with implementation with my bookkeeping team, and they're always very friendly when questions come up. I don't spend much time inside of the platform myself – that's what I pay the bookkeeper for! – but when I do need to use it, the platform is intuitive and has every feature I could possibly think of. This is the only platform that integrates with EVERY sales channel I needed (Faire, Shopify, TikTok, and Etsy) and I'm very grateful for this app and the easy and detailed reports it allows for!
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