BIG MAX Golf US review for QuickBooks/Xero sync ‑ Synder
Dec. 21, 2023
Turned into an existential threat to our company Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind. Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea. Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. I am definitely not happy with the current state, as we have one person nearly full-time monitoring Synder. Update: Weeks later, the tool is still not working. Errors and red flags are everywhere. We are in 24/7 contact with support but we are still looking for a solution. Update: The issues seem to be fixed now and our books are restored correctly. Andrew worked hard to solve our problems and we appreciate his assistance. We will update this review in the future in case the system stays stable or collapses again. Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company
Hello Maximilian, We are sorry to hear about your experience. We’ve been in touch with your colleague throughout the whole resolution process and sent all updates to you as well to keep you informed. The data refresh is in progress, requiring an active connection on your end. The speed of synchronization depends on the API limits of ecommerce platforms (Amazon+Shopify in your case). We’ve already reached out to you via phone and continue to actively communicate via email to ensure all your numbers are correct and up to date. We hope to see your review updated with new positive experience soon.
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