PROJECTISR US review for QuickBooks/Xero sync ‑ Synder
March 22, 2023
Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems! Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.
Hello! We are sorry to hear about your experience. Our technical team always tries to deliver fixes as quickly as possible. However, some improvements can require more time, depending on what needs to be improved and how many resources have to be involved. Our support team gives updates on the technical fixes processed by devs as soon as they are available. We always try to find and suggest possible workarounds to the users, if there is no automated solution yet. We can see that the workaround for your case has been offered. Try it out and let us know what you think. If needed, we would be happy to schedule a call to make sure the suggested way works well. We would be glad to assist with any further questions.
Synchronize Shopify store with QuickBooks, Intacct or Xero