Take a NAP
The reviews for the app are overwhelmingly positive, with users praising the app's functionality and customer support. Customers appreciate the ease of use and efficiency of the app in helping them with various tasks, such as dealing with IRS requirements in Bulgaria and managing online payments. The customer support team is highlighted for being responsive, helpful, and professional, quickly addressing any issues or inquiries. However, there is one review in a different language that simply states 'неработи' which translates to 'does not work' in English, indicating a negative experience for that user.
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Great app, outstanding support! Take a NAP made compliance with Bulgarian e-shop regulations (Наредба Н-18) simple. Receipts are issued automatically at payment, the monthly audit file is generated without any manual work, and refunds are handled automatically in the background. Their support team is what really stood out — patient, detailed answers, always backed by the exact legal articles, and they even double-checked our audit file for errors before submission. When we had a backlog of unreceipted orders, they found a clean solution and resolved it within a day. Highly recommended.
Thank you for taking the time to write this, it means a lot to the team. Receipts, the monthly audit file and refunds are built to run in the background precisely so that the day to day part of Ordinance H-18 takes as little of your time as possible, so it is good to hear that this is how it feels in practice. On the support side, we would rather point you to the exact provision than ask you to take our word for it, and going over an audit file before it is submitted is always time well spent. Thank you for trusting us with yours. We are around whenever you need us!
The app does a great job, but where it truly stands out is its customer support. Every inquiry we’ve had has been answered within a matter of hours, and the team has always been helpful and professional.
Thanks so much for the kind words! We're really glad the app is working well for you, and it means a lot to hear that our support has lived up to expectations. Helping merchants stay compliant without the headache is exactly what we set out to do, and being responsive when questions come up is a big part of that. We're always here if you need anything down the line.
I am very happy witht his app, it saves me a lot of trouble and hastle, dealing with requirements of Bulgarian IRS. When you have a little issue, the support of take a NAP swiftly takes action to solve it. Can really reccommend this to anyone selling in Bulgaria! Thank you, team Take a NAP!
Thank you so much for the kind words! We're really glad Take a NAP saves you the hassle of Bulgarian tax compliance - that's exactly what we built it for. Knowing our support has been there when you needed it means a lot. Wishing you great sales ahead! Warm regards, The Take a NAP Team
Работя с Take a NAP и съм изключително доволна. Приложението значително улеснява работата и прави управлението на онлайн магазина ми много по-организирано и приятно. Автоматично генерира XML одиторски файл, изпраща дигитални касови бележки към клиентите и поддържа различни методи на плащане — Stripe, PayPal и наложен платеж. Това спестява време, грешки и излишни усилия. Препоръчвам Take a NAP на всеки, който има онлайн магазин, особено ако работи на българския пазар!
Благодарим Ви искрено за чудесните думи и високата оценка! Много се радваме, че Take a NAP Ви помага да организирате работата си по-лесно и че автоматизациите ни Ви спестяват време и усилия.
неработи
Здравейте, Забелязахме, че имате практика да оставяте негативни отзиви на различни приложения, и бяхме неприятно изненадани да видим същото и тук — особено като се има предвид, че използвахте нашето приложение изключително кратко и не съобщихте за нито един проблем. Не описахте какво според вас не е работило, нито отговорихте на нашите съобщения. Единственото, което получихме от вас, беше кратък коментар на български, че трябва „да се постараем повече“, без никакво обяснение, аргумент или конкретна обратна връзка. Ние приемаме всяко мнение сериозно, но е невъзможно да адресираме или поправим проблем, който не е описан. Оставянето на негативен отзив след толкова кратко използване и без никакви детайли не помага на търговците, които разчитат на честни и конструктивни оценки. За пълна прозрачност — ще се свържем и с екипа на Shopify Support във връзка с ревюто и получената комуникация. Ако имате реален въпрос или нужда от съдействие, винаги сте добре дошли да се свържете с нас.
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