Rating
4.5
feedback
63
chart
#3,813
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
14%
-
Less than a year
40%
-
More than a year
43%
Reviews Summary
TargetBay has received overwhelmingly positive reviews from users who appreciate the excellent customer service, responsiveness of the team, and the ease of use of the app. Customers have highlighted the helpfulness of account managers like Ron, Ben, AK, and Senthil in resolving issues and providing support. The app's functionality, including email marketing, customer reviews, and automation, has been praised for driving sales and improving customer engagement. However, there are a few negative reviews mentioning issues with migration from other platforms, lack of robust features compared to competitors, and problems with email delivery. Overall, TargetBay seems to excel in customer service and user-friendly features, making it a valuable tool for ecommerce businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 18, 2024
Well run company that actually cares about their customers. They want you to succeed. We were sent over to another company when we changed over from BigCommerce. I wish we had just stayed with this company. They have set up many automations and the return on investment is much better.
March 20, 2024
By now the experience with TargetBay has been great! The transition was pretty easy and the team has been really welcoming and helpful. Ron and KJ are super responsive and answer all my questions in a fast manner. Was having some issues with our previous app and TargetBay has helped us solve most of our issues.
Oct. 19, 2023
Once you start using the program it's very intuitive. If you need help, the team is quick to resolve the issue. Customer service is what sets Target Bay apart!
Sept. 8, 2023
The owner and key people at TargetBay appeared to be genuinely interested in helping us migrate 4 Apps to their platform but after 4 very frustrating weeks of failed implementation, I canceled both the Reviews and Engage Apps. The feature set at TargetBay is not even close to being as robust as what we have with StampedIO and Klaviyo, and their implementation team did a poor job of migrating over even a single feature set from the other Apps. I give them high marks for their enthusiasm but ultimately, they could not perform. A telling sign that I should have paid more attention to before signing up - they have fewer than 60 reviews themselves and this is their business. With 4000+ installs, you would expect a lot more. I pointed this out to their CEO and his reply was also telling - "we are like the cobbler who has children with no shoes". The 2nd star was given for their willingness; unfortunately, their team could not deliver.
Aug. 25, 2023
I am very impressed with the functionality of this app and the excellent customer service by Ron from Target Bay!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more