Rating
4.4
feedback
64
chart
#4,753
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
14%
-
Less than a year
38%
-
More than a year
47%
Reviews Summary
The reviews for the TargetBay Shopify App are overwhelmingly positive, with users praising the excellent customer service, ease of use, and helpful features provided by the app. Many users appreciate the responsiveness of the support team, particularly mentioning specific account managers like Ron, Ben, AK, and Senthil who have been instrumental in providing assistance and guidance. Users highlight the seamless transition from other platforms to TargetBay, the effectiveness of email and SMS campaigns, and the positive impact on generating reviews and increasing sales. The app's functionality, customer support, and value for money are consistently praised in the reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 20, 2024
I was skeptical about switching at first but everything has been going really well. Great customer service and a great product. Glad i switched. Thank you!
April 18, 2024
Well run company that actually cares about their customers. They want you to succeed. We were sent over to another company when we changed over from BigCommerce. I wish we had just stayed with this company. They have set up many automations and the return on investment is much better.
March 20, 2024
By now the experience with TargetBay has been great! The transition was pretty easy and the team has been really welcoming and helpful. Ron and KJ are super responsive and answer all my questions in a fast manner. Was having some issues with our previous app and TargetBay has helped us solve most of our issues.
Oct. 19, 2023
Once you start using the program it's very intuitive. If you need help, the team is quick to resolve the issue. Customer service is what sets Target Bay apart!
Sept. 8, 2023
The owner and key people at TargetBay appeared to be genuinely interested in helping us migrate 4 Apps to their platform but after 4 very frustrating weeks of failed implementation, I canceled both the Reviews and Engage Apps. The feature set at TargetBay is not even close to being as robust as what we have with StampedIO and Klaviyo, and their implementation team did a poor job of migrating over even a single feature set from the other Apps. I give them high marks for their enthusiasm but ultimately, they could not perform. A telling sign that I should have paid more attention to before signing up - they have fewer than 60 reviews themselves and this is their business. With 4000+ installs, you would expect a lot more. I pointed this out to their CEO and his reply was also telling - "we are like the cobbler who has children with no shoes". The 2nd star was given for their willingness; unfortunately, their team could not deliver.
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