Trendsetterph review for tawk.to Live Chat
Feb. 27, 2017
Ever see those websites with the fancy chat apps? Well damn it's this app! Features that I absolutely love: + You know what page the customer is in so you'll know what to say! + Auto send a message after a predefined number of seconds when they open! (See those Hi how can we help you!) chats? It's here also. + The phone App is great, you can set it so that when there is a visitor, there's a persistent notification on your phone. (I use an extra phone for this). + You can have staff accounts! And you can whisper to staff accounts in between chats to guide them. Wow. Why haven't I seen this before.
Hi Trendsetterph, Thank you for giving tawk.to a 5-star review and for loving our product features! Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Triggers sends automated messages if certain conditions are met. Related article: https://help.tawk.to/article/creating-and-managing-triggers Mobile sound notifications keep you updated on all your incoming chats. For mobile settings: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
