tawk.to Live Chat for Shopify

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Developer
View on App Store

Rating

3.2

feedback

86

Reviews

chart

#1,741

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    16%
  • Less than a day
    15%
  • Less than a month
    24%
  • Less than a year
    35%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a significant number of negative ratings highlighting issues with functionality and customer support. Users have complained about the app not working, lack of support, difficulty in removing the app completely, and problems with the interface. Some users also mentioned deceptive practices regarding pricing. On the positive side, there were comments praising the app's features, customization options, and the ability to engage with customers effectively. Users appreciated the free plan, ease of installation, and the value provided by the app.

Highlights

Mixed reviews highlighting functionality and support issues
Deceptive pricing practices
Positive feedback on features and customization
Appreciation for the free plan and ease of installation

Rating Breakdown

  • 5
    72% (62 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    22% (19 ratings)

Reviews with Text

  • 98% (84)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 6, 2025

sh*t

Using app

8 minutes

Total reviews

4

Average rating

4.0

1 / 5 Share

Sept. 9, 2025

app doesnt work, no support. Not sure what the point of it is.

Using app

About 1 hour

Total reviews

5

Average rating

3.8

1 / 5 Share

Aug. 14, 2025

the application is not working anymore, nothing is going well, we can't open the page, we can't validate

Using app

7 minutes

Total reviews

4

Average rating

1.0

1 / 5 Share

June 5, 2025

Store

ODDCELL

Using app

10 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 23, 2025

Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!

Using app

About 17 hours

Total reviews

1

Average rating

1.0

All reviews

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