tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.2
feedback
92
chart
#1,453
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2023
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
Nov. 26, 2019
We currently have the free version installed at: https://mydentalwig.com/ to collect offline messages
Hi My Dental Wig, Thank you for supporting tawk.to and for sharing your review in the community. When the widget is in Offline mode, it will act as a form and ask visitors for contact information so you can get back to them at a suitable time. The Offline Form will show when all agents are logged out from the dashboard or if you have set the widget to be offline with the Widget Scheduler. To learn more about Offline status and Widget Scheduler, visit these links: 1. Changing the greetings on your widget https://help.tawk.to/article/changing-greetings-on-your-widget 2.The difference between Online, Away, and Invisible https://help.tawk.to/article/the-difference-between-online-away-and-invisible 3.Using the Widget Scheduler https://help.tawk.to/article/using-the-widget-scheduler Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 12, 2019
Got me a sale that I would never have got on my first night of using. Love it straight away, shows the products people are looking at in real time and even shows the message they’re typing, character by character. Brilliant. **Update, the only issue with this app is that I get customers saying the chat box gets in the way of the checkout button.
Hi Theartistsquarter, Thank you for choosing tawk.to and for sharing your review with the community! We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices. Follow these steps to change the position of the chat widget on mobile: 1. Click the Administration cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
May 21, 2018
good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.
Hi Pet Globes, Thank you for choosing tawk.to and for sharing your challenge here. If you are having issues with getting notifications, visit this article to find out more: https://help.tawk.to/article/why-am-i-not-getting-notifications To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links: 1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
May 17, 2018
looks impressive so far ill will give full try before full 5 ,, ill be back (Arnold's voice)
Hi Originalgadget, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate the kind words and we thank you for the continued support of our product. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.
April 28, 2018
Really nice app. We are using it for quite some time and it helped us to communicate with our customers.
Hi Outletjeans, Thank you very much for taking the time to write us this review and for sharing it with the community! We are happy to know that you love our product and are satisfied with our services. If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you. Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.