tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.8
feedback
237
chart
#1,189
All reviews
Rating Breakdown
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Sept. 7, 2020
For free it's a great app with lots of functions. However, I've had an issue arise and even two weeks later I'm struggling to get a response. The support specialists can't offer a time frame and I feel like they don't particularly care about the issue. Update. It's now 7/09/20. I opened case on 28/06/20 and I still don't have a response. I am still getting no help when asking how long it will take for a response. My issue is related to the scheduler not turning on and off when it's supposed to meaning that people are expecting chats when I'm not online and getting annoyed when no one is responding. I'm wondering if they're waiting for the UK time change??! Yes the option is there to do it manually but that is ensuring that you remember to turn it on and off when necessary. It's frustrating that there is an option to schedule online and offline hours but it doesn't work.
Hi Turtle Covers Group Limited, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. The Scheduler allows you to manage the operating days and times of the widget. Its purpose is to make the widget go offline, even if there are Agents logged in. For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you will not receive chats and your visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.
June 13, 2019
A bit buggy. The menu interface is a bit clustered and the settings panel is not very user friendly. I say the entire menu interface should be updated into a more user friendly experience then this app would easily get 5 stars. Other than that and some minor bugs, the tawk.to app can be used while on desktop and also downloaded on your phone or tablet so you can chat with customers live...that functionality is great. Being able to customize the chat panel in many ways and automatically greet the visitor can be a very useful tool for your business. Gets the job done and I haven't found any other apps that compare in that regard.
Hi My Fifth Avenue, Thank you for choosing tawk.to and for sharing your challenges here. We are continuing to develop our User Interface and will post updates once new changes have been implemented. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store. For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android 2. To make changes to how your widget acts on your site on your Android device: https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 2. To make changes to how your widget acts on your site on your iOS device: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds. You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify. Learn more about triggers here: 1. Creating and managing triggers https://help.tawk.to/article/creating-and-managing-triggers 2. Advanced Triggers https://help.tawk.to/article/advanced-triggers Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 15, 2019
It is good, but some messages you need to keep in English. :( I am working with other countries and languages.
Hi zoopetfamily, Thank you for choosing tawk.to and for reaching out. You can add multiple widgets to a Property and customize your widget to match different languages on your website. Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language. You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language. To learn more, visit this link: https://help.tawk.to/article/why-add-multiple-widgets Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
March 31, 2018
Chat works like a charm. Off the shelf it seems however that the chat doesn't work during the shopify checkout flow. I'm contacting tawk.to support to figure it out. Will come back here with an update.
Hi Authentic Foods, Once the widget is installed, it will show to all pages of your Shopify site. Hopefully, the issue is now resolved. If not, please send me the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. For urgent matters, you can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you. Thank you and hope to hear from you soon.
Oct. 25, 2017
I've only just started using this app. PROS: Free, has a lot of information (also a con), seems to be working on Safari. CONS: Has a LOT going on within the app. It is a bit much and could really be scaled back and redesigned to make it more user friendly. Does not appear to be working on Google Chrome (chat box doesn't appear at all).
HiMbkplanners, Thank you for choosing tawk.to and for sharing your challenge here. We value your feedback and will continue to work on improving our UI design. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards The tawk.to Dashboard supports Google Chrome and other known browsers (Safari, Opera, Firefox and Edge). We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!