tawk.to Live Chat

Hi Resin & More Boxes, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. If you are not receiving any Ticketing or Offline email notifications from us, it could mean that your emails are being sent to the wrong folder or there might be a glitch. tawk.to emails could have been sent to your Spam or Junk folder instead of your Inbox. Alternatively, your email provider may be blocking tawk.to emails, so check your Spam folder. You can whitelist the following emails on your mail server: [email protected] and [email protected]. This should keep emails from tawk.to out of your Spam folder. If you're still not receiving emails from us, it might be due to delays, automated suppression or, in rare cases, maintenance issues. Related article: https://help.tawk.to/article/why-am-i-not-receiving-emails I will need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket number: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.

Hi S.O.S Cartouches inc., Thank you for choosing tawk.to and for sharing your challenge here. We currently have 40+ language translations on our chat widget. Here is the list of languages currently available for the widget (49): Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. Here is the list of languages available for the Dashboard (25) Arabic Bulgarian Catalan Czech Danish Deutsch English Spanish Finnish French Hindi Italian Hungarian Bahasa- Indonesian Korean Dutch Polish Portuguese (Brazil) Romanian Russian Slovak Slovenian Turkish Vietnamese Chinese (traditional) You can also create additional custom widgets and modify them to any language you like. To learn more, visit this link: https://help.tawk.to/article/changing-greetings-on-your-widget In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app > https://crowdin.com/project/tawk-android 3. iOS app > https://crowdin.com/project/tawk-ios Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi, This is Sienna from tawk.to. Thank you for reaching out. We do apologize for the challenges you experienced with one of our support agents. Our 24/7 support line is always available to assist you. Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Mountaineer Tactical, This is Sienna from tawk.to. Thank you for reaching out. We highly recommend cancelling any active subscriptions before uninstalling the chat widget. If you have purchased our Annual subscriptions, the subscription will be active until the next billing date and no further charges will be made. To ensure you're not billed again, please log in to the tawk.to Dashboard and select Admin > Billing > Cancel. Annual subscriptions are discounted because of the commitment to pay upfront for the entire year ahead. As per our Terms of Service, we are unable to offer any refunds. For more information, visit this link: https://www.tawk.to/terms-of-service/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Siloe, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: Slow or interrupted internet connection Browser or operating system updates needed Multiple redirects Conflicting browser extensions (check for ad blockers and site blockers) Malware Hardware/storage limitations Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Bearing Box, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: -Slow or interrupted internet connection -Browser or operating system updates needed -Multiple redirects -Conflicting browser extensions (check for ad blockers and site blockers) -Malware -Hardware/storage limitations -Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!