Resin & More Boxes review for tawk.to Live Chat
Aug. 2, 2021
I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.
Hi Resin & More Boxes, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. If you are not receiving any Ticketing or Offline email notifications from us, it could mean that your emails are being sent to the wrong folder or there might be a glitch. tawk.to emails could have been sent to your Spam or Junk folder instead of your Inbox. Alternatively, your email provider may be blocking tawk.to emails, so check your Spam folder. You can whitelist the following emails on your mail server: [email protected] and [email protected]. This should keep emails from tawk.to out of your Spam folder. If you're still not receiving emails from us, it might be due to delays, automated suppression or, in rare cases, maintenance issues. Related article: https://help.tawk.to/article/why-am-i-not-receiving-emails I will need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket number: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.
