Bearing Box review for tawk.to Live Chat
Feb. 16, 2018
The app is good as far as function goes, but it appeared to slow my site down significantly. When it was installed, there was 8 - 10 seconds after the page loaded when nothing on the page could be selected. When I removed the app everything appears to be loading normally again.
Hi Bearing Box, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: -Slow or interrupted internet connection -Browser or operating system updates needed -Multiple redirects -Conflicting browser extensions (check for ad blockers and site blockers) -Malware -Hardware/storage limitations -Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
