Oursandals review for tawk.to Live Chat
March 20, 2017
Love this app! Using it on two sites. No issues. Good analytics too.
Hi Oursandals, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have used it on your two websites. Our Reporting Section offers the following: Chat Volume Missed Chats Average Chat Duration User Satisfaction Chat First Response Time Volume New Ticket Solved Tickets Ticket Source Resolution Time Tickets Reopened Ticket First Response Time Knowledge Base Articles Knowledge Base Searches Knowledge Base Feedback To learn more, visit this link: https://help.tawk.to/article/understanding-reporting If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
