Artincoins review for tawk.to Live Chat
April 13, 2017
I have been a tawk.to user for all of 4 hours now. The site implementation is straightforward and customer support is immediate and thorough when you do have a question. I am sitting here as I type this review and am able to track real time site statistics of my site traffic (ip location and pages visited) even if I am not actively engaged in a chat session. I find this to be a very powerful additional benefit to just chatting with customers as I can target and engage customers with specific promotions based on their activity. Absolutely incredible. Thank you for an amazing and powerful communication/marketing platform when all the while providing your service for free. Michael President & Founder Art in Coins www.artincoins.com
Hi Michael, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate your feedback and are happy to know that you find our widget helpful in managing customers browsing your website. Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitors’ activity by selecting the Monitoring tab at the left side of the Dashboard. At a glance, you can ascertain details such as which country they're from, the webpage they’re currently browsing, how long they've been on the site, how many times they've visited the site and how many times they've previously engaged in chat. Related link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
