Vigotore review for tawk.to Live Chat

1 / 5

Oct. 18, 2017

Nobody has got back to me on removing the rest of this app off my site.

Using app

5 months

Total reviews

2

Average rating

2.5

Developer Reply

Hi Vigotore, This is Sienna from tawk.to reaching out. We do apologize for the challenges you experienced with our support team. There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you. If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid" 1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19 2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7 3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4 - Delete the tawk.to script code from it and Save I hope this addresses your concern. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

tawk.to Live Chat for Shopify
tawk.to Live Chat
3.8 star
237 reviews

tawk.to Live Chat App for your Shopify Store

Developer
Shopify App Store