Alt Rocks review for tawk.to Live Chat

Hi Alt Rocks, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our offline form useful for communicating with your customers. Your widget will go offline as long as there is NO AGENT logged in to the Dashboard on either a computer or mobile device. If you are using the Widget Scheduler, the widget will go offline when you are not logged in and also when your widget is scheduled to go offline. The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in. Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline. Example: Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. Your chat widget will stay offline and the visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is forced to go offline (though chats in progress will continue until they are completed or the visitor leaves).. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min