The Trendy Line review for tawk.to Live Chat
May 10, 2021
App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!
Hi The Trendy Line, Thank you for choosing tawk.to and for sharing your challenge here. There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. If you wish to uninstall the app manually from your site, follow the steps below: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.") 1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19 2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7 3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4.Delete the tawk.to script code and select Save I hope this addresses your concern.