Odds And Sorts review for tawk.to Live Chat
Sept. 23, 2016
tawk.to is a brilliant live chat app that allows you to easily interact with customers when needed. Also the ability to send offline messages is a great feature too! All round great app that I continue to use and enjoy.
Hi Odds And Sorts, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our app brilliant and useful in communicating with your customers. When no agents are logged into the dashboard, your visitors can fill in the Offline form. Offline messages are emailed to the email address specified in the tawk.to account. You can designate team members to receive offine messages in the Mail Notification section of the property Admin panel. Offline messages can also be viewed under History and in the Messaging tab under All messages. To reply to an offline message, you will have to click the Convert to Ticket button. To learn more, visit this link: https://help.tawk.to/article/responding-to-offline-messages-via-ticketing If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
