Rating
3.1
feedback
33
chart
#3,872
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
9%
-
Less than a month
24%
-
Less than a year
30%
-
More than a year
27%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, quick responses from the support team, and the app working as described. Customers appreciated the help they received in customizing the app to suit their needs, especially in handling VAT for international orders. On the other hand, negative feedback focused on issues such as lack of response from customer service, installation failures, and the app not meeting specific requirements for certain types of products or discounts. Some users also mentioned difficulties in reaching out to developers for assistance or issues with the app code remaining after uninstallation.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 24, 2024
Hello, does the app work? We mailed you yesterday, still no response. I need to ensure that customers in the Netherlands who don’t provide a VAT number are charged an additional 21% VAT on their total. Currently, products are listed as VAT exclusive, and customers without a VAT number can purchase without the VAT being applied. This is not how we want it to work. Can you adjust the settings so that VAT is automatically added for such cases? Additionally, for customers in other countries who don’t provide a VAT number, their country-specific VAT should be applied.
June 4, 2024
Hello, does this app still work? Every installation fails. Update: OK, I know they are working on fixing the problem
Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you. Kind regards, Tax Exempt Manager Customer Support
March 21, 2024
Best support team! Thank you very much!
Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support
Feb. 29, 2024
Does not really work for digital products because they check against the shipping address
Hello, Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well. We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products. We would be happy to assist you again should you decide to use our application again. Kind regards, Tax Exempt Manager Customer Support
Jan. 31, 2024
Real great support from Marija (thanks !). The app does the job perfectly !
Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support
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