All reviews

Rating Breakdown

  • 5
    62% (20 ratings)
  • 4
    3% (1 ratings)
  • 3
    6% (2 ratings)
  • 2
    6% (2 ratings)
  • 1
    22% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 21, 2024

Best support team! Thank you very much!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

Jan. 31, 2024

Real great support from Marija (thanks !). The app does the job perfectly !

Using app

7 days

Total reviews

7

Average rating

5.0

Developer Reply

Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

June 21, 2023

Works great - and if there is an issue, the customer service is excellent and will solve the problem.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

Sept. 7, 2021

Wir haben die APP im Einsatz, benötigten noch eine Übersetzung des englischen textes. Wurde schnell ohne Probleme gelöst.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2021

App is working properly and fast responding/good support by Samah from customer service.............

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

July 6, 2021

The app does what it says and the support team is really helpful. Tried other similar apps, but I would recommend the Tax Exempt Manager app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2021

Super-quick response from the support team and a great performance of the app. Thank you very much for the improvement made to my website.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 19, 2021

Xuan Yen from the support team was very, very helpful. As soon as I had sent the email with small adjustment wishes, I already got feedback from the support team. They've been very kind and could help us out even with small design adjustments within a few minutes. Thanks a lot! I wish you could get this great support anywhere. Awesome! Thanks again.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2021

Solved our problem, and support was fast and helpful, we had some issues with the standard text, which their support solved for us in no time.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2021

Great app for our european neighbour B2B customers. Easy install, great and fast support. Thanks a lot for that app.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

This app is what we need to correctly deduct VAT for our EU shop. Xuan Yen was really helpful and they responded really fast.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

This app fixed the problem we had with international orders. VAT number can be entered and the shoppingcard price is corrected for international clients. The support team even helped me out ajusting with the font. Thank you!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2020

Even though the app in the end did not do what we need, customer support is on point. They helped immediately to remove the code from site when it was not working well with our theme.

Using app

4 minutes

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 2, 2020

This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.

Using app

Over 1 year

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 19, 2020

The app works as described. Easy to install, and you can modify text and styles easily with a little coding. Our prices are displayed excl VAT., where VAT is added at checkout. With the app, the VAT is not added if you provide a valid VAT-id before going to checkout. Highly recommended if this above described suits your demands.

Store

Dynello

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 19, 2020

Very happy with the app, it behavies as expected and the support is very fast. Easy to install and configure.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 20, 2020

Works as expected and quick and excellent technical support. Please keep up the good work, looking forward to the new function which can also exclude the VAT for individuals outside the EU.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2019

Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.

Using app

Over 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

Great App. Fixes one of the big Shopify problems of not handling VAT for the EU business purchases. Very simple and saves a lot of time having to manually register customers as tax exempt. If you are selling to companies in the EU then you need to add this to your store. The providers are very helpful and responsive as well.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2019

I used the app for my B2C store where I wanted to show the item price + tax so the customer would see a different price depending on which shipping country they chose. My objective was to show a price without tax to customers outside EU (e.g. Norway where tax should not be included in the total price) and I wanted to show the total price incl tax to EU customers. The app worked really well showing the customer the correct price depending on which shipping country they chose. I did choose to uninstall the app because prices were uneven (e.g. €100.20) which I thought would make my site a bit untrustworthy. But this has nothing to do with the app because it worked the way it should. Furthermore I was really satisfied with the support. It was excellent, serviceminded, fast and helpful.

Store

DANSKK

Using app

6 days

Total reviews

1

Average rating

5.0