Tax Exempt Manager for Shopify

Tax Exempt Manager

Make your international sales legally compliant

Developer
View on App Store

Rating

3.7

feedback

31

Reviews

chart

#6,194

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    10%
  • Less than a month
    19%
  • Less than a year
    29%
  • More than a year
    29%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, many users praise the excellent customer support provided by the team, mentioning specific support members who were helpful and responsive. Users appreciate that the app functions as described, automating tasks related to VAT deductions and international orders. The quick response times and willingness to assist with customization requests are highlighted as strong points of the app. However, on the negative side, some users experienced issues with compatibility, lack of response from customer service, and challenges with uninstalling the app completely. There are also mentions of functionality limitations, such as not working well with certain browsers or Shopify features like discounts. Overall, the app seems to be beneficial for handling VAT and international sales, but improvements in compatibility and customer service responsiveness could enhance the user experience.

Highlights

Excellent customer support and responsiveness
Functionality as described, automating VAT deductions and international orders
Challenges with compatibility and uninstallation
Functionality limitations with certain browsers and Shopify features
Opportunities for improvement in customer service responsiveness and compatibility

Rating Breakdown

  • 5
    65% (20 ratings)
  • 4
    3% (1 ratings)
  • 3
    6% (2 ratings)
  • 2
    6% (2 ratings)
  • 1
    19% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 21, 2024

Best support team! Thank you very much!

Using app

--

Total reviews

1

Average rating

5.0

2 / 5 Share

Feb. 29, 2024

Does not really work for digital products because they check against the shipping address

Using app

--

Total reviews

1

Average rating

2.0

5 / 5 Share

Jan. 31, 2024

Real great support from Marija (thanks !). The app does the job perfectly !

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support

1 / 5 Share

June 29, 2023

Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

June 21, 2023

Works great - and if there is an issue, the customer service is excellent and will solve the problem.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Kind regards, Tax Exempt Manager Customer Support

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more