Rating
3.2
feedback
27
chart
#4,087
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
4%
-
Less than a month
48%
-
Less than a year
22%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the excellent customer support provided by the app team. Customers highlighted the quick response times and helpful assistance they received when facing issues or needing adjustments. Additionally, users mentioned that the app effectively solved their VAT-related problems, especially for international orders and B2B customers. The ease of installation and configuration was also appreciated by many users. However, on the negative side, some users reported issues with the app not working as expected, especially for specific product types like digital goods. There were also complaints about slow or lack of response from customer service in some cases, leading to frustration and app removal. Overall, while the app received praise for its functionality and support, there were concerns raised about responsiveness and compatibility with certain business setups.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 24, 2024
Hello, does the app work? We mailed you yesterday, still no response. I need to ensure that customers in the Netherlands who don’t provide a VAT number are charged an additional 21% VAT on their total. Currently, products are listed as VAT exclusive, and customers without a VAT number can purchase without the VAT being applied. This is not how we want it to work. Can you adjust the settings so that VAT is automatically added for such cases? Additionally, for customers in other countries who don’t provide a VAT number, their country-specific VAT should be applied.
Hello, Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points. Please note that our application is not responsible for setting up or calculating taxes — it functions based on your existing store settings in Shopify. As the name suggests, our app exempts taxes according to your Shopify configurations. Regarding support, we strive to respond as quickly as possible during our working hours (weekdays), and we did our best to assist you in a timely manner. There was a slight delay on Saturday, and we apologize if this caused any inconvenience. To ensure all users have the chance to fully test our app and reach out with any questions, we offer a 14-day free trial before any charges apply. We value your feedback and are always looking for ways to improve. If there’s anything else we can assist you with, please don’t hesitate to contact us directly. Kind regards, Tax Exempt Manager Customer Support
June 4, 2024
Hello, does this app still work? Every installation fails. Update: OK, I know they are working on fixing the problem
Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you. Kind regards, Tax Exempt Manager Customer Support
March 21, 2024
Best support team! Thank you very much!
Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support
Feb. 29, 2024
Does not really work for digital products because they check against the shipping address
Hello, Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well. We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products. We would be happy to assist you again should you decide to use our application again. Kind regards, Tax Exempt Manager Customer Support
Jan. 31, 2024
Real great support from Marija (thanks !). The app does the job perfectly !
Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support
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