Rating
3.4
feedback
32
chart
#3,249
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
9%
-
Less than a month
25%
-
Less than a year
31%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, quick response times, and the app's ability to solve specific problems related to VAT and international orders. Users appreciate the helpful support team members who assist with installation, customization, and resolving issues promptly. On the other hand, negative feedback revolves around issues such as app failures, lack of compatibility with certain store setups, and unresponsiveness from the customer service team. Some users have faced challenges with the app not working as expected, causing confusion for buyers and leading to frustration. Additionally, there are complaints about difficulties in reaching out to developers for assistance and unresolved issues after app deletion.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 4, 2024
Hello, does this app still work? Every installation fails. Update: OK, I know they are working on fixing the problem
Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you. Kind regards, Tax Exempt Manager Customer Support
March 21, 2024
Best support team! Thank you very much!
Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support
Feb. 29, 2024
Does not really work for digital products because they check against the shipping address
Hello, Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well. We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products. We would be happy to assist you again should you decide to use our application again. Kind regards, Tax Exempt Manager Customer Support
Jan. 31, 2024
Real great support from Marija (thanks !). The app does the job perfectly !
Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support
June 29, 2023
Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.
Hello, Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution. Kind regards, Tax Exempt Manager Customer Support
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