Latori Tax Exempt Manager
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, many users have praised the excellent customer support provided by the app team. Customers have highlighted the quick response times and helpfulness of the support team in resolving issues and making adjustments. The app itself has been commended for its functionality, with users mentioning that it works as described and has helped streamline processes such as VAT calculations and international orders. Additionally, users appreciate the ease of installation and configuration of the app. On the negative side, some users have expressed frustration with the lack of response from customer service. Issues such as unresponsiveness to queries, failed installations, and lack of adjustments as requested have been mentioned. Some users have also reported compatibility issues with existing apps or themes, leading to the app not working as expected. Overall, while the app has received praise for its functionality and support, there are areas that need improvement in terms of responsiveness and compatibility with different setups.
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Hello, does the app work? We mailed you yesterday, still no response. I need to ensure that customers in the Netherlands who don’t provide a VAT number are charged an additional 21% VAT on their total. Currently, products are listed as VAT exclusive, and customers without a VAT number can purchase without the VAT being applied. This is not how we want it to work. Can you adjust the settings so that VAT is automatically added for such cases? Additionally, for customers in other countries who don’t provide a VAT number, their country-specific VAT should be applied.
Hello, Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points. Please note that our application is not responsible for setting up or calculating taxes — it functions based on your existing store settings in Shopify. As the name suggests, our app exempts taxes according to your Shopify configurations. Regarding support, we strive to respond as quickly as possible during our working hours (weekdays), and we did our best to assist you in a timely manner. There was a slight delay on Saturday, and we apologize if this caused any inconvenience. To ensure all users have the chance to fully test our app and reach out with any questions, we offer a 14-day free trial before any charges apply. We value your feedback and are always looking for ways to improve. If there’s anything else we can assist you with, please don’t hesitate to contact us directly. Kind regards, Tax Exempt Manager Customer Support
Hello, does this app still work? Every installation fails. Update: OK, I know they are working on fixing the problem
Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you. Kind regards, Tax Exempt Manager Customer Support
Best support team! Thank you very much!
Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support
Real great support from Marija (thanks !). The app does the job perfectly !
Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support
Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.
Hello, Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution. Kind regards, Tax Exempt Manager Customer Support
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