Giftagic review for teelaunch: Print on Demand
Oct. 1, 2023
No good for international orders. They used to be really good with great support, but now with rising shipping costs and VAT rules for Europe and the UK it's no longer worth it. Not all their facility's can give the IOSS number needed by couriers to ship to Europe or the UK so customers may get charged customs fees and it causes big delays with orders. This is not a problem with other POD companies that I use. My last order from Etsy came in over 2 weeks ago and at the time of writing the order still has not been shipped, and it seems that there is nobody at support during the weekends. Sadly I will have to find alternative suppliers if I want to sell outside of the USA.
I genuinely apologize for the hiccups with our international shipping. Good news: we're actively exploring more options, including introducing FedEx International Connect. Plus, I've been in touch with the facilities about the IOSS numbers and am doing my best to ensure they're accepted. Also, we're in talks with our main printing partner, who has centers in the UK and Czech Republic, to offer more of their fantastic products. This means fewer shipments from the US! I truly hope you'll stick with us and allow us another opportunity to make things right for you. Thanks for your understanding!
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