Sotavi review for teelaunch: Print on Demand

Sept. 20, 2017

The app itself is excellent, works well, and is easy to use. The samples I received were decent but not amazing. I would consider it "good enough" but not something I could charge a premium for. The reason for the 3 stars is because when I received the package it had my personal information all over it. The shipping label contained my home address as the origin and the packing slip contained my personal phone number. Teelaunch has a specific area within their app for you to enter your personal information. This information is for their internal use. They also have a business information area for things such as business return address and business phone number. While, I was sure to keep my personal information separate from my business information, teelaunch just threw it on their label and packing slip. I did reach out to support about this problem. I was told they didn't know where the business information gets pulled from. I sent them pictures of the problem on the label, slip, and within their app. They said they would reach out to development. It's nice that they may eventually work on a fix but I have since removed the t-shirts from my shop. The relaxed response from support makes me feel that there is no sense of urgency. I wonder how many merchants have unknowingly exposed their personal information to their customers due to this problem. This is not the first time I've had packaging issues with TL. I had another issue with packaging and marketing materials last year [different shop].