Breadwater review for teelaunch: Print on Demand

Sept. 26, 2015

Disappointing. After establishing our online store, we chose Teelaunch for fulfillment. We were impressed with the App's ease of use, and although we would have preferred additional product options, it wasn't a deal breaker. The first issue came when we ordered a test run. Teelaunch advertises "The majority of orders ship within 1-2 days and since we're centrally located and use USPS your US based customers receive their orders in less than 3 days." Our order shipped after 7 days and we received it 10 days after ordering. I contacted customer support and their response was: "Order are printed and shipped 7 days a week ... Many factors play in the time the shirt is printed and shipped. We do apologize about this delay." The second issue arose when we opened the package and inspected the shirts. The design was a very basic, single color, underlined text with the shirt as the background. The image provided was per their pixel recommendation and format (2400-3600, PNG). The print color was silver but what arrived was a grayish purple. The text and underline seemed smudged, not crisp and clear. The third issue was when I contacted customer support on September 8. Initially, the company was very apologetic and seemed as though they wanted to correct the problems. We resent images of both the PNG uploaded for print as well as the delivered product. To date, September 26, we have not received a response despite contacting the company several times simply asking for an update. We gave Teelaunch 2/5 stars because their App is streamlined, and the order did process. However, the delays, quality, and customer support were something that needed to be addressed and made known to others looking at Teelaunch. Hopefully this helps you make an informed decision.