Dotcomvintage Com review for teelaunch: Print on Demand

Oct. 9, 2015

Positives: 1) Really really good app! Fantastic process of setup, although you can't easily set every combination. 2) Product came quickly 3) They list the value of multiple tshirts as $10 (total) so that customs doesn't bother charging Canadian customers for importing - nice. Potentially illegal though. Negatives: 1) Not great email customer service. I think they're still ramping this team up. That said, when I asked for a phone call with a manager, it got a response within a couple of hours. Not a deal breaker. 2) They basically have two tshirt types that are exactly the same but different labels on them. They were really helpful in explaining that I didn't need to pay more for the more expensive tshirt. But I ended up deciding to do so for the perceived value of the product I'd be shipping. Only thing was, they didn't HAVE the expensive one in stock, so rather than contact me and ask what I wanted, they just opted to send MY product out to MY customer on the cheaper shirt.... and charged me the extra buck for the more expensive tshirt. I didn't like them making decisions about my brand that way. To their credit, they immedaitely refunded me 100% when I complained and they said it would never happen again. Not a deal breaker. 3) Their system is really picky about the size of the image. I can understand why it shouldn't be too small, but how can it be too large? Not a deal breaker. 4) Their printing process leaves a smell on the shirts that resembles vinegar. It dissipates after a wash or two, but it's pretty strong coming out of the package. When we ordered a test run of a half-dozen shirts the team in the office complained until we sealed them back up. Not a deal breaker. 4) Their printing process involves making subtle changes to the image to optimize how it looks on a tshirt. In my case, it printed a white background behind the colour ink to make it pop. That might work for other images, but our product is faux-vintage. There are "holes" in the images to represent where the shirt is worn. Without the holes, the product doesn't look right. Ultimately it was this product incompatibility that caused us to switch to Printful. If it hadn't been the case, I probably would have continued to work with them... and I might work with them on other products. I will update this review as I try that.