Self Score review for teelaunch: Print on Demand

Nov. 11, 2018

I have a lot of mixed feelings about Teelaunch and I would love to see them improve their interface, as they seem to really care about their customers, but I must choose to go elsewhere after over 20 hours of tweaking my collection and having to start again from scratch. I just realized today, when I was ready to launch, that their interface has a glitch that will alter design sizes (please read below) when you are creating multiple garments using the same design/file. The good: - Customer support is amazing. A girl named Kristy answered my questions in 5 minutes or less during business hours. I had some questions about resolution and Dave was helpful and even recorded a video showing me how to fix my problem. - When you upload one design, you can create many different types of t-shirts (unlike Printful, where you need to create each piece individually). This should be basic on every POD. I don't understand having to upload the same image on every. single. t-shirt. What I'd love to see changed: - Many times when you finish to place your design and you hit "Create", the interface bugs and you need to start from scratch. - Many time while you're adjusting your design on a piece (let's say on a t-shirt), the interface changes the size on other pieces as well (that was the last drop for me). - There are only three options of moving your design on a garment. This means you need to create a single individual size for each product, except for t-shirts. - Automatically their interface will cut down your design where it has transparent areas. The problem about this is that, for example, if your design is too close to the neck, as you only have 3 pre-determined options of placement on the t-shirt (no dragging), you need to reopen your design on Illustrator, create an invisible pixel on it so it doesn't get trimmed by their interface, export and upload it again. It's annoying because sometimes it looks great on a Hoodie but it looks bad on a Baby's Bodysuit. - The info of the products and titles DO NOT go automatically to the description, which I find to be really time-consuming. This means you need to copy it individually from their website (or uploading area) and paste them individually on each product. I ended up downloading a bulk editor. - The measurement of clothing come only on a single PDF, so you have to navigate through it, find the garments you are working with and then type them down manually, as you cannot just copy and paste them on a chart. I have tried all PODs that have reviews above 4 and I understand no POD will be perfect, but at this point, I was going to have to redo my entire collection as I just noticed the interfacing changing my design sizes continuously. I loved their customer support and I do hope they improve these issues that make it really hard to work around despite my best efforts (such as creating invisible pixels, typing down all measurements manually, using an external bulk editor. If they do, I'd be happy to revisit my review and their interface.