PastelCutie review for teelaunch: Print on Demand
July 19, 2021
I attempted to use this app to provide my customers with a better product. What I've gotten are headaches with their non-functional app and miss communication from their ingenious customer support team when I try to explain to them their app isn't adding products into my SHOPIFY store, NOT an ETSY store. I reiterated that fact and my problem in 2 different emails and they still failed to understand anything. I'm staying far away.
I’m Christopher, the founder of teelaunch and I thank you for bringing this to my attention. Customer service is difficult for everyone. You don’t like having problems that force you to contact us and we don’t like having you be upset. Some issues are transactional in nature and are easy to solve. You need to cancel an order, no problem give us the order number and we’ll take care of it. Other issues that are specific to you are more difficult to solve. Part of this comes down to the channels of communication. Email is great for many things but not nuanced technical issues. We’ve taken this feedback under advisement and we're working on a separate channel of technical support that we'll undertake via the phone. It’s our hope that this will reduce the amount of misunderstandings that happen when trying to explain something a bit more difficult via email.
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