Odin's Treasures review for teelaunch: Print on Demand
July 24, 2021
Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless as well.
I’m Christopher, founder of teelaunch. While critical feedback is heard to hear it’s the only way we can get better, so thank you for leaving this review. While developing our app we wanted to make it easy for people to bring in products to teelaunch that they use to fulfill themselves or with someone else. That is why we created the product linking feature, which lets you link your Shopify products with your teelaunch products for fulfillment. For the vast majority of our customers this is a non-issue as products created in our app are automatically linked and no manual work is necessary to designate products as teelaunch products. Your use case is a little different. It seems like you either fulfill yourself or through other providers more than a few products. We do have an ignore button that lets the app know that those products are not to be fulfilled by teelaunch but it was created with a smaller number of non-teelaunch products in mind. I’ve been working with the dev team to implement a feature that let you tell the app to ignore all unlinked (non teelaunch products). While this solution is coming too late for you, I appreciate your feedback so now users like you will be able to enjoy the app in the future.
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