By The Board Games Entertainment review for teelaunch: Print on Demand

Nov. 8, 2016

Teelaunch is a fantastic addition to my store! (For the record, I didn't have a fairytale first order with them and now I'm glad of it. ) First of all, all I wanted for my printing purposes was to have a few custom items available to support my store. Where other apps require you to upload your entire store first to their site, teelaunch was designed to work inside of Shopify and the process works perfectly. Also, customers and I love the automated order tracking and fulfillment process. The process is seamless. Also, I chose them for the price and selection too. Since I uploaded the app, I've been going back and forth daily with teelaunch with the entire staff and they have all been extremely helpful in answering my questions. I don't even have to leave Shopify to chat with them! So, I decided immediately to order mugs and stickers as a sample order and test the system. I had printing issues on both. I also had a customer's order in process, so I was anxious that they might receive a lesser quality print. I removed the product and immediately contacted teelaunch. Dave and his team immediately set out to do everything he could to set things right. My customer received the mugs before any corrections could be made, and they were just fine so that was a relief. I received my replacement mugs shortly after and all were perfectly printed as the preview image assumes. I released the mugs again on my site in confidence that this was a one time issue. As for the stickers, I'm now working on correcting that issue and we're in regular communication. I was also happy to see that their designers made a conscious effort to acquire a quality image for yet another item I'm working on. This is a newer company, so there is always room for improvement - that's the easy part though. The product is good, the selection is diverse, the service is awesome and this app was made for Shopify like no other that I've used.